Software Implementation Services

We are dedicated to providing the highest quality professional services to donor centers, laboratories, and hospitals to help them ensure on-time and on-budget software implementation. Our team is committed to providing you with a complete portfolio of implementation services to meet your specific needs. Because we understand that every project has unique requirements, challenges, and budgets, we’ve also created the following three tailored Implementation Service Plans (ISP) to let you select the level of involvement you need based on your staff availability and budget:

  • Client-driven ISP – You perform the majority of the work with minimal interaction from our implementation services team
  • Client-supported ISP – The workload is distributed equally between you and our team
  • Client-deferred ISP – Our team does the majority of work with minimal involvement from you


Help ensure timely implementation of your project

Our team of implementation services experts — which comprises industry personnel with experience in transfusion medicine, laboratory practices, donor center procedures, and project management — can help you determine which ISP plan is right for you and work with you to ensure your project is completed on-time and on-budget.


  • Introducing three new ISP plans
  • Customizable upgrade services now available
  • Offering new LEAN process improvements

Project Management
  • Rely on our professional project managers, subject matter and application experts, and implementation coordinators to provide project planning, kick-off and weekly meeting coordination, management of your contract and business milestones, written status/activity reports, software installation scheduling, and education.

Process Improvement

  • Use our team to evaluate your current processes and then implement improvements to help reduce your workload and decrease operational expenses.

Configuration and Customization

  • Save time by having our experienced team build your software system tables to meet your specific business needs.

Interface Configuration

  • Ensure your system is integrated properly by engaging our Health Level 7 (HL7) experts for inbound orders, inbound results, outbound orders, outbound results, billing, instrumentation interfaces, and admissions, discharges, and transfers (ADT).

Standard Operating Procedure (SOP) Creation

  • Create a comprehensive library of SOP documentation quickly with help from our experts.

Best Practices

  • Let us recommend industry-proven best practices that can help you optimize your donor and patient care and better manage your costs.

Application Support

  • Optimize your software application performance with guidance from our knowledgeable team.

Go-live Assistance

  • Trust our services team to be there with you on-site, helping to ensure that your system go-live is efficiently managed.